x bage Privacy Policy

x bage places the highest importance on user privacy. This privacy policy explains what information we collect, how it is used, and what steps we take to keep your information secure. This policy applies to the x bage website and all related services.

By creating an account, browsing, or using any service on our platform, you agree to the terms of this policy. For full details on our overall terms of service, please read the Terms and Conditions, which cover all legal matters related to use of the platform.

x bage collects various types of information, divided into two main categories:

2.1 Personal Information (Provided Directly)

We store information you provide during account registration, deposits or withdrawals, or when contacting our support team. This includes:

• Full name and date of birth
• Email address and mobile number
• bKash, Nagad or Rocket account number (for processing transactions)
• National ID or passport details (for identity verification)
• Username and password (stored in encrypted form)

2.2 Automatically Collected Information

Some information is collected automatically while using the platform, such as:

• IP address and device identifier
• Browser type and operating system
• Time spent on the platform and browsing activity
• Cookie and session data
• Transaction history and betting records

x bage uses collected information only for specific and legitimate purposes. These purposes are described in detail below:

3.1 Account Management and Identity Verification

Information is used to create new accounts, verify logins, and confirm the identity of each user. This helps prevent unauthorised access and fraud.

3.2 Processing Financial Transactions

Relevant payment information is used to carry out deposits and withdrawals via bKash, Nagad and Rocket. All transactions are secured through SSL encryption.

3.3 Providing Customer Support

Necessary information is used to provide assistance via live chat and email and to resolve user issues. x bage's support team is available 24/7 in both Bengali and English.

3.4 Platform Improvement and Security

Usage data is analysed to improve the user experience, add new features, and maintain platform security.

3.5 Ensuring Responsible Gaming

User betting patterns are monitored to provide the support and limit-setting options required under our responsible gaming policy. This helps our users maintain healthy gaming habits.

x bage never sells your personal information to third parties for commercial purposes. However, information may be shared with the following parties in limited cases:

4.1 Payment Service Providers

Necessary payment information is shared with bKash, Nagad and Rocket to process transactions. This information is used solely to complete transactions.

4.2 Game Software Providers

Game providers including Pragmatic Play, PG Soft, JILI, Evolution and Spribe may receive the minimum information necessary to operate their services correctly. This is essential to ensure the gaming experience.

4.3 Technology and Analytics Partners

Anonymous and aggregated usage data may be shared with selected technology partners to improve platform performance. No individual can be identified from this information.

4.4 Legal Requirements

Information may be provided in compliance with applicable law when required by a court order, government agency request, or other legal obligation.

x bage follows industry-standard security practices to protect user information. The key elements of our security framework are:

5.1 Encryption Technology

All data transmissions are secured through SSL (Secure Sockets Layer) encryption. Sensitive information including passwords is stored in hashed form, so no one can read it directly.

5.2 Access Control

Only authorised staff within x bage's internal team may access user information, and only as required for their work. Every access is recorded in logs.

5.3 Regular Security Reviews

Our system security is regularly tested and updated. Any identified security vulnerability is resolved as quickly as possible.

5.4 Data Retention Period

Data is retained while an account is active and for a defined period after account closure for legal and financial audit purposes. The retention period is determined in accordance with applicable regulations.

The x bage website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve platform functionality.

6.1 Essential Cookies

These cookies are essential for maintaining login sessions, verifying security, and saving form data. Without them, the platform will not function properly.

6.2 Performance and Analytics Cookies

These cookies are used to understand which parts of the site users spend more time on or where they encounter problems. This information helps improve the quality of the service.

6.3 Cookie Controls

You can disable cookies from your browser settings. However, disabling essential cookies may limit some platform features.

x bage users have the following rights regarding their personal information:

• The right to view information stored about yourself and to request a copy
• The right to request correction of inaccurate or outdated information
• The right to request deletion of information in certain cases
• The right to opt out of marketing communications
• The right to object to the processing of information

To exercise these rights or for any questions about your information, contact our support team via live chat or email. For answers to common questions, visit the FAQ section, where detailed answers to the most frequently asked questions are provided.

x bage provides services only to persons aged 21 or above. We do not knowingly collect or process information from anyone under 21. Age is verified at registration, and x bage reserves the right to verify any account if there is reason for doubt.

If information from a minor is found to have been collected, it will be deleted immediately and the associated account will be closed.

x bage reserves the right to amend this privacy policy as needed. Users will be notified of any significant changes via a notice on the platform or by email. Continued use of the platform after any changes will be considered acceptance of the updated policy.

The date the new policy takes effect will be stated at the top of this page. Previous versions of the policy may be provided upon request.

To send any questions, comments, or information-related requests about this privacy policy, please contact our support team:

• Live Chat: Direct 24/7 support on the website
• Email: [email protected]

Our support team provides service in both Bengali and English. To learn more about x bage, visit the About Us page.