x bage Terms and Conditions

1. General Terms and Applicability

These terms and conditions ("Terms") apply to the x bage platform and all associated services, games, promotions and activities. These Terms constitute a legal agreement between the user and x bage.

The platform operates in Bengali for users in Bangladesh. All services, communications and support are provided in both Bengali and English. To learn more about us, please read our About Us page.

x bage reserves the right to change, amend or update these Terms at any time. Updated Terms take effect upon publication, and a user's subsequent login or use of the service will be treated as acceptance of the revised Terms.

1.1 Scope of Terms

These Terms cover all of the following activities:

• Use of the x bage website and mobile application
• Casino, sports betting and other gaming services
• Financial transactions — deposits and withdrawals
• Matters relating to bonuses, promotions and the VIP programme
• Use of customer support services

1.2 Language and Interpretation

These Terms are written in Bengali and the Bengali version is considered final and binding. In the event of any interpretive dispute, the decision of x bage shall be regarded as final.

2. Account Registration and Identity Verification

Each user must create a personal account to use x bage services. All information provided when creating an account must be accurate, complete and current.

2.1 Registration Requirements

• Each individual may operate only one account. Creating multiple accounts is strictly prohibited.
• The name, date of birth and mobile number provided at registration must be genuine and valid.
• It is entirely the user's responsibility to keep their account password secure.
• Allowing a third party to use your account, or operating an account on behalf of a third party, is prohibited.

2.2 Identity Verification (KYC)

x bage may at any time request the necessary documents to verify a user's identity. Failure to respond to a verification request may result in the account being temporarily suspended and withdrawal processing being delayed.

Acceptable documents may include: National Identity Card (NID), Birth Registration Certificate, Passport or any other government-issued identity document.

3. Age Limit and Eligibility

By creating an account on x bage you confirm that you are at least 21 years of age (21+). If during account verification it is found that a user has not reached the required age, that account will be closed immediately and all transactions on that account will be considered void.

3.1 Other Eligibility Criteria

• x bage employees, directors and their family members may not use the service for their own benefit.
• Persons in regions where online gaming is legally prohibited may not use the platform.
• Playing using automated strategies or software (bots) is strictly prohibited.

4. Deposit and Withdrawal Policy

For financial transactions on the x bage platform, bKash, Nagad and Rocket mobile wallet services are currently available. Rocket is primarily the mobile wallet service of Dutch-Bangla Bank. These methods provide users with secure and fast transaction options.

4.1 Deposits

• Minimum deposit amount: ৳500 (per method).
• Deposits must be made only from a mobile wallet registered in the user's own name.
• Deposits from third-party mobile wallets or unverified accounts will not be accepted.
• It is recommended that you keep the receipt for each deposit.

4.2 Withdrawals

• Minimum withdrawal amount: ৳500.
• Withdrawal requests are generally processed within 30 minutes to 3 hours.
• Withdrawals will only be made to the mobile wallet that is registered and verified on the account.
• Large withdrawal amounts may be held until identity verification is complete.
• Bonus funds may not be withdrawn until the wagering requirement set for that bonus has been met.

4.3 Suspicious Transactions

If any suspicious or unusual transaction is detected, x bage reserves the right to suspend that transaction and conduct an investigation. If evidence of money laundering or fraudulent activity is found, the relevant account will be permanently closed and the appropriate authorities will be notified.

5. Bonuses and Promotional Offers

x bage provides a welcome bonus for new members and regular promotional offers for existing members. Each bonus offer has its own terms, which are detailed on the relevant offer page.

5.1 Welcome Bonus

New members receive a 100% bonus on their first deposit, up to ৳20,000. The wagering requirement for this bonus is 25 times the bonus amount. For example: a ৳1,000 deposit earns a ৳1,000 bonus giving a total balance of ৳2,000; before withdrawing, ৳1,000 × 25 = ৳25,000 must be wagered.

5.2 General Conditions for Bonus Use

• Bonus funds cannot be withdrawn directly — only winnings earned from the bonus after the specified wagering requirement is met are withdrawable.
• A bonus offer applies once per account, per device and per household.
• If the conditions of a bonus offer are not met, the bonus and any associated winnings may be forfeited.
• If evidence of promotion abuse or manipulation is found, action will be taken against the account.

5.3 VIP Programme and Cashback

The x bage VIP programme has three tiers: Bronze — up to 0.5% weekly cashback; Silver — up to 1.0% weekly cashback; Gold — up to 1.5% weekly cashback. Cashback is paid at the applicable rate on total net losses for the week. For example: a Silver member with a net loss of ৳20,000 in a week will receive ৳20,000 × 1.0% = ৳200 cashback.

6. Gaming Rules and Fair Play

All games on the x bage platform are conducted fairly and impartially. Casino games are developed by established and certified software developers, including Pragmatic Play, PG Soft, JILI, Evolution and Spribe.

6.1 Game Results

All game results are determined through Random Number Generator (RNG) technology, which is fully independent and free from any external influence. If a technical error affects the outcome of a game, x bage reserves the right to void that round and refund the bet.

6.2 Betting Limits

Each game and betting market has set minimum and maximum bet limits. These limits are displayed on the relevant game page. x bage reserves the right to change betting limits without prior notice.

6.3 Sports Betting

For sports betting, the odds provided by x bage are final. In the case of an obvious error (such as a typographical or calculation mistake), x bage reserves the right to void a bet or re-settle it at the corrected odds. Bets on cricket (BPL, IPL, T20 World Cup), football and other sports will be governed by the current rules.

7. Prohibited Activities

The following activities are strictly prohibited on the x bage platform. Immediate action will be taken against any account involved in these activities.

• Creating or operating multiple accounts.
• Creating an account using a false identity or false information.
• Playing games with the help of bots, automated software or artificial intelligence.
• Secretly coordinating with other users ("collusion") to the detriment of the platform.
• Strategic betting with the intent to circumvent bonus conditions.
• Using the platform for money laundering or any other illegal purpose.
• Attempting to hack, alter or gain unauthorised access to the platform's systems.
• Harassing, threatening or behaving indecently toward other users.

8. Account Suspension and Closure

8.1 Suspension or Closure by x bage

x bage may temporarily suspend or permanently close any account without prior notice for any of the following reasons:

• Breach of any provision of these Terms.
• Detection of fraudulent or suspicious activity on the account.
• Failure to verify identity or provision of false information.
• The account remaining inactive for an extended period.

8.2 Voluntary Account Closure by the User

Any user may request closure of their account at any time. Before the account is closed, all pending bets will be settled and the remaining balance will be returned to the registered mobile wallet; however, any portion subject to unmet bonus conditions will be forfeited.

As part of responsible gaming, users may voluntarily take a temporary break (self-exclusion). For more details, please read our Responsible Gaming guidelines.

9. Limitation of Liability

x bage always aims to provide uninterrupted service. However, x bage will bear no liability in the following circumstances:

• Loss caused by internet outages, power cuts or the user's own network problems.
• Loss caused by the user's negligence or disclosure of account details to a third party.
• Unforeseen technical errors beyond the user's control.
• Failure of a third-party service provider (mobile wallet, internet provider).
• Force Majeure events — natural disasters, government orders or other uncontrollable causes.

x bage's total liability, in any circumstance, will not exceed the principal amount of the transaction in question.

10. Privacy and Data Protection

x bage places the highest importance on protecting users' personal data. The platform uses SSL encryption and modern security technology to keep all data secure. Details of how users' personal data is collected, stored and used can be found on our Privacy Policy page.

10.1 Purposes of Data Use

• Account management and identity verification.
• Processing financial transactions.
• Providing customer support.
• Preventing fraud and ensuring platform security.
• Promotional communication (subject to user consent).

10.2 Sharing Information with Third Parties

x bage does not sell users' personal information to third parties. However, limited information may be shared with trusted partners when necessary to provide services (such as payment processing and fraud prevention).

11. Dispute Resolution

If a disagreement arises between a user and x bage on any matter, both parties will first attempt to resolve it amicably.

11.1 How to Submit a Complaint

1. First, contact the customer support team via 24/7 live chat.
2. If the issue is not resolved through live chat, send a detailed complaint by email.
3. After receiving the complaint, x bage will investigate and respond as quickly as possible.
4. The user retains the right to appeal x bage's final decision through the usual legal channels.

11.2 Disputes Regarding Game Results

In the event of any dispute regarding game results, the logs and data stored on x bage's servers will be considered final evidence. If there is a discrepancy between the server data and what is displayed on the user's device, the server data will prevail.

For general queries, you will find answers to many topics on our Frequently Asked Questions (FAQ) page.

12. Changes to Terms

x bage reserves the right to modify these terms and conditions at any time. In the case of significant changes, users will be notified via their registered email or live chat.

Updated terms and conditions will take effect from the date of publication. If a user continues to use the platform after any changes, they will be considered to have accepted the new terms. If the updated terms are not acceptable, users are requested to stop using the platform and, if needed, apply to close their account.